Last Updated: July 13, 2026
Welcome to Chintu Chinese ("we", "our", "us", "the App"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the Chintu Chinese mobile application to browse, order, and receive food delivered from our restaurant.
By registering on or using the App, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Account & Registration Data
- Mobile Number: Required to create an account. We send a One-Time Password (OTP) to verify ownership of the number. You cannot log in or access app features until the OTP is successfully verified.
- Name and Email Address: Basic profile details you provide after OTP verification, used to personalize your account and communicate order updates.
1.2 Address & Location Data
- You may save multiple delivery addresses to your account.
- When you add an address, we check the pincode/location against our restaurant's serviceable delivery radius (currently within 10 km of the Chintu Chinese restaurant). Addresses outside this radius may not be accepted for delivery.
- Address details (house/flat number, street, landmark, pincode, geolocation coordinates where applicable) are stored to enable accurate order delivery.
1.3 Order, Cart & Wishlist Data
- Food items you add to your Wishlist or Cart.
- Order history, quantities, item preferences, order value, delivery charges, and applicable taxes (GST, where applicable).
- The specific delivery address selected for each order at checkout.
1.4 Payment Information
- Cash on Delivery (COD): No online payment data is collected; payment is made in cash to the delivery agent.
- Online Payment (Razorpay): If you choose to pay online, your payment is processed through Razorpay, a third-party PCI-DSS compliant payment gateway. We do not store your card, UPI, or bank account details on our servers — these are handled directly and securely by Razorpay. Payments are transferred directly to the restaurant's registered bank account.
1.5 Order Fulfillment & Delivery Data
- Order status updates: Order Confirmed, Preparing, Ready for Pickup, Out for Delivery, and Delivered.
- A unique delivery verification PIN is generated for each order at the time of placement. This PIN is shared with the customer and must be provided to the assigned delivery agent to confirm and verify successful delivery.
- When an order is assigned, limited order and address details are shared with the delivery agent via our separate Delivery Agent application, solely to enable delivery of that order.
1.6 Automatically Collected Information
- Device information (device model, OS version, unique device identifiers).
- App usage data, crash logs, and diagnostic information to help us improve app performance.
- Approximate or precise location (with your permission) to verify delivery serviceability and improve delivery accuracy.
2. How We Use Your Information
- To verify your identity via OTP and secure your account.
- To check delivery serviceability based on your address/pincode.
- To display available food items and manage your Wishlist and Cart.
- To calculate order totals, delivery charges, and applicable taxes.
- To process COD or Razorpay payments and settle amounts to the restaurant's bank account.
- To process, track, and update your order status in real time.
- To assign your order to a delivery agent and enable delivery-pin based verification of successful delivery.
- To notify delivery agents of new assignments through the Delivery Agent app.
- To send order-related notifications, offers, and service updates.
- To provide customer support and resolve complaints or disputes.
- To detect fraud, misuse, or violation of our Terms & Conditions.
3. Permissions Used by the App
| Permission | Purpose |
|---|
| Location | To check if your address falls within our 10 km delivery radius and assist accurate delivery |
| Internet | To communicate with our servers for browsing menu, placing orders, and payments |
| Camera / Storage (optional) | To upload a profile picture, if you choose to add one |
Note: Permissions are requested only at the time they are needed and can be managed anytime from your device settings. Denying a permission may limit certain app features (e.g., location denial may prevent automatic serviceability checks).
4. Sharing of Information
We do not sell your personal information to third parties. We share information only as necessary to operate the App:
- Restaurant Admin Panel: Order details, customer name, and delivery address are visible to restaurant staff to prepare and manage your order.
- Delivery Agents / Delivery Agent App: Order ID, customer name, delivery address, contact number, and delivery verification PIN are shared with the delivery agent assigned to your order, solely for completing that delivery.
- Razorpay (Payment Gateway): If you choose online payment, your transaction is processed by Razorpay under their own privacy and security policies.
- Legal Authorities: When required to comply with applicable law, regulation, legal process, or governmental request.
5. Data Storage & Security
Your data is stored on secure servers accessed through authenticated APIs. Reasonable technical and organizational measures (including OTP-based authentication and PIN-based delivery verification) are used to protect your data from unauthorized access, alteration, or disclosure. However, no method of electronic storage or transmission is 100% secure.
6. Data Retention
We retain your account, address, and order history data for as long as your account remains active, and thereafter as required to comply with legal, tax, and accounting obligations, or to resolve disputes.
7. Your Rights and Choices
- You can add, edit, or delete any of your saved addresses at any time.
- You can update your Name and Email from your profile.
- You can remove items from your Wishlist or Cart anytime.
- You can request deletion of your account and associated personal data by contacting us at the email below.
- You can disable notification or location permissions from your device settings at any time.
8. Children's Privacy
Chintu Chinese is not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction) and we do not knowingly collect personal information from children.
9. Third-Party Services
The App integrates with Razorpay for online payments. These third-party services have their own privacy policies governing the information they process, and we encourage you to review them.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices (for example, if dynamic GST or delivery charge calculation is introduced). Material changes will be reflected on this page with a revised "Last Updated" date.
11. Contact Us
For any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us: